Privacy Policy

 

Welcome to Lavelamart.com (“We,” “Our,” “Us”). We Value Your Privacy and Are Committed to Protecting Your Personal Information. This Privacy Policy Explains How We Collect, Use, Disclose, and Safeguard Your Information When You Visit Our Website and Purchase Food and Grocery-Related Products.

 

1. Collecting Personal Information

1.1 Personal Data

We Collect Personally Identifiable Information, Such as Your Name, Shipping Address, Email Address, and Phone Number When You Make a Purchase or Create an Account on Our Website.

1.2 Device Information

We Collect Information About the Device You Use to Access Our Website, Including IP address, Browser Type, and Operating System.

1.3 Order Information

We Collect Information Related to Your Orders, Including Product Details, Billing Address, and Payment Information. Payment Information Is Processed Securely by Third-Party Payment Processors.

1.4 Customer Support Information

We Collect Information When You Contact Our Customer Support, Including Your Contact Details and the Content of Your Communications.

1.5 Minors

Our Website Is Not Intended for Individuals Under the Age of 18. We Do Not Knowingly Collect Personal Information from Minors.

2. Sharing Personal Information

We May Share Your Information With:

  • Service Providers: Third-Party Service Providers Who Assist with Payment Processing, Order Fulfillment, Website Hosting, and Other Services.
  • Business Transfers: in the Event of a Merger, Acquisition, or Sale of Our Assets, Your Information May Be Transferred to the New Entity.
  • Legal Requirements: to Comply with Legal Obligations or Protect Our Rights and Safety.

3. Behavioural Advertising

We Use Your Personal Information to Provide Targeted Advertisements or Marketing Communications We Believe May Be of Interest to You. You Can Opt-Out of Targeted Advertising Through Various Channels, Such As:

 

  • Google Ads: Google Ads Settings
  • Facebook: Facebook Ad Preferences

4. Using Personal Information

We Use the Information We Collect To:

  • Process and Fulfill Your Orders
  • Communicate with You About Your Orders, Products, Services, and Promotions
  • Improve Our Website and Services
  • Personalize Your Experience on Our Website
  • Detect and Prevent Fraud and Other Unlawful Activities

5. Lawful Basis

We Process Your Personal Information Under the Following Lawful Bases:

  • Your Consent
  • the Performance of a Contract
  • Compliance with Legal Obligations
  • Our Legitimate Interests

6. Retention

We Retain Your Personal Information for as Long as Necessary to Fulfill the Purposes for Which It Was Collected and to Comply with Legal Obligations. Specifically:

  • Personal Data Related to Orders: Retained for 7 Years for Tax and Accounting Purposes.
  • Customer Support Information: Retained for 2 Years from the Date of the Last Interaction.
  • Marketing Data: Retained Until You Opt Out or Withdraw Your Consent.

7. Automatic Decision-Making

We Do Not Engage in Automated Decision-Making That Significantly Affects You Without Human Intervention.

8. Selling Personal Information

We Do Not Sell Your Personal Information to Third Parties.

9. Your Rights

You Have the Right To:

  • Access and Review Your Personal Information
  • Request Correction of Any Inaccuracies in Your Information
  • Request Deletion of Your Personal Information
  • Opt-Out of Marketing Communications

To Exercise These Rights, Please Contact Us at: support@lavelamart.com.

10. GDPR

If You Are a Resident of the European Economic Area (EEA), You Have Certain Data Protection Rights Under the General Data Protection Regulation (GDPR). These Rights Include:

  1. Right of Access: You Have the Right to Access Your Personal Information That We Hold.
  2. Right to Rectification: You Have the Right to Request Correction of Inaccurate or Incomplete Personal Information.
  3. Right to Erasure: You Have the Right to Request the Deletion of Your Personal Information Under Certain Circumstances.
  4. Right to Restrict Processing: You Have the Right to Request the Restriction of Processing Your Personal Information Under Certain Conditions.
  5. Right to Data Portability: You Have the Right to Receive Your Personal Information in a Structured, Commonly Used, and Machine-Readable Format and Have the Right to Transmit That Data to Another Controller.
  6. Right to Object: You Have the Right to Object to the Processing of Your Personal Information, Including for Direct Marketing Purposes.
  7. Right to Withdraw Consent: If We Are Processing Your Personal Information Based on Your Consent, You Have the Right to Withdraw Your Consent at Any Time.
  8. Right to Lodge a Complaint: You Have the Right to Lodge a Complaint with a Supervisory Authority If You Believe That Our Processing of Your Personal Information Infringes Your Rights Under GDPR.

To Exercise These Rights, Please Contact Us at: support@lavelamart.com.

11. CCPA

If You Are a California Resident, You Have Certain Rights Under the California Consumer Privacy Act (CCPA). These Rights Include:

 

Right to Know: You Have the Right to Request That We Disclose What Personal Information We Collect, Use, Disclose, and Sell. This includes the Categories of Personal Information Collected, the Categories of Sources from Which the Information Is Collected, the Business Purpose for Collecting or Selling the Information, the Categories of Third Parties with Whom We Share the Information, and the Specific Pieces of Personal Information We Have Collected About You.

Right to Delete: You Have the Right to Request That We Delete Any Personal Information We Have Collected from You, Subject to Certain Exceptions.

Right to Opt-Out: You Have the Right to Opt-Out of the Sale of Your Personal Information. We Do Not Sell Personal Information, So This Right Does Not Apply.

Right to Non-Discrimination: You Have the Right to Not Receive Discriminatory Treatment for Exercising Your CCPA Rights.

To Exercise These Rights, Please Contact Us at: support@lavelamart.com. We Will Verify Your Identity Before Processing Your Request.

12. Cookies

We Use Cookies and Similar Tracking Technologies to Enhance Your Experience on Our Website. Cookies Help Us Understand Your Preferences and Improve Our Services. You Can Manage Your Cookie Preferences Through Your Browser Settings.

13. Cookies Necessary for the Functioning of the Store

Some Cookies Are Essential for the Operation of Our Website, Such as Cookies That Enable You to Log In, Add Items to Your Cart, and Check Out Securely.

14. Reporting and Analytics

We Use Cookies and Tracking Technologies to Gather Data for Reporting and Analytics Purposes, Helping Us Understand How You Use Our Website and Improve Its Functionality.

15. Do Not Track

Our Website Does Not Respond to Do Not Track Signals from Browsers. However, You Can Manage Your Tracking Preferences Through Your Browser Settings and Opt-Out of Targeted Advertising as Described Above.

16. Changes

We May Update This Privacy Policy from Time to Time. Any Changes Will Be Posted on This Page with an Updated “Last Updated” Date. We Encourage You to Periodically Review This Privacy Policy to Stay Informed About How We Are Protecting Your Information.

17. Contact Us

If You Have Any Questions or Concerns About This Privacy Policy, Please Contact Us At:

Lavela Enterprises

Surat, Gujarat, India - 395006

Email: support@lavelamart.com

 

Thank You for Choosing Lavela Mart for Your Food and Grocery Needs.