Return & Refund Policy

1. Introduction

Ensuring a Seamless Shopping Experience for Our Customers Is Our Top Priority at Lavelamart.com. Our Return and Refund Policy Is Designed to Be Straightforward and Customer-Friendly, Ensuring That You Can Shop with Confidence. This Guide Provides Comprehensive Details About Our 30-Day Return Policy, Including Eligibility Criteria, the Return Process, and Information on Exchanges and Refunds.

2. Eligibility for Returns

To Be Eligible for a Return, Your Item Must Be in the Same Condition That You Received It, Unworn or Unused, and in Its Original Packaging. You’ll Also Need the Receipt or Proof of Purchase. This Ensures That All Returned Items Are in Resalable Condition and Helps Us Process Returns Efficiently.

3. Clear Picture for Packaging with Label Reading

Photographic Requirements for Return Documentation:

High-Resolution Images:
  • Ensure All Images Are in High Resolution for Clarity.
Multiple Angles:
  • Capture the Product from Various Angles (Front, Back, Side, Top, and Bottom).
Close-Ups:
  • Include Close-Up Shots of Key Features Like Barcodes, Serial Numbers, and Any Visible Damage.
Label Focus:
  • Take Clear, Legible Pictures of the Packaging Label, Ensuring All Text Is Readable.

4. Videos for Open Packaging Products and Labeling Both Sides Clearly

Video Requirements for Return Documentation:

I.             Unboxing Video:

  • Start with a Shot of the Packaged Product.
  • Show the Process of Opening the Packaging.
  • Highlight the Product as It Is Taken Out, Showing All Included Components.
  • Capture Any Visible Damage or Discrepancies.

 

II.            Product Inspection:

  • Provide a 360-degree View of the Product.
  • Focus on Any Areas of Concern, Such as Defects or Damages.
  • Show The Product in Use If Applicable to Demonstrate Any Issues.
  • Display Both Sides of the Label.
  • Ensure All Text on the Label Is Legible.
  • Highlight Any Important Details Mentioned on the Label.

 

5. Return Process

To Start a Return, You Can Contact Us at support@lavelamart.com If Your Return Is Accepted, We’ll Send You Instructions on How and Where to Send Your Package. Items Sent Back to Us Without First Requesting a Return Will Not Be Accepted. This Streamlined Process Ensures That Your Return Is Handled Quickly and Correctly.

 

6. Damages and Issues

Please Inspect Your Order Upon Reception and Contact Us Immediately If the Item Is Defective or Damaged, or If You Receive the Wrong Item So That We Can Evaluate the Issue and Make It Right. Timely Communication Is Key to Resolving Such Issues Promptly.

 

7. Exceptions / Non-Returnable Items

Certain Types of Items Cannot Be Returned, Like Perishable Goods (Such as Opened Containers or Bags of Tea, Herbs, Spices, Seasonings, or Salt), or Custom Products (Such as Special Orders or Personalized Items or Blends). Please Get in Touch If You Have Questions or Concerns About Your Specific Item. Unfortunately, We Cannot Accept Returns on Sale Items or Gift Cards.

 

8. Exchanges

the Fastest Way to Ensure You Get What You Want Is to Return the Item You Have, and Once the Return Is Accepted, Make a Separate Purchase for the New Item. This Approach Helps Us Manage Inventory More Effectively and Ensures You Receive Your Desired Items Promptly.

 

9. Refunds

We Will Notify You Once We’ve Received and Inspected Your Return, and Let You Know If the Refund Was Approved or Not. If Approved, You’ll Be Automatically Refunded on Your Original Payment Method. Please Remember It Can Take Some Time for Your Bank or Credit Card Company to Process and Post the Refund Too.

By Adhering to These Guidelines, We Aim to Make the Return and Refund Process as Seamless as Possible for Our Customers. Your Satisfaction Is Our Priority, and We Are Here to Assist You with Any Questions or Concerns You May Have.

 

10. FAQs:

Q: How Do I Initiate a Return?

A: Contact Us at support@lavelamart.com with Your Order Details and Reason for Return.

Q: What If My Item Is Damaged?

A: Inspect Your Item Upon Delivery and Contact Us Immediately to Report Any Damages.

Q: Are There Any Items That Cannot Be Returned?

A: Yes, Perishable Goods, Custom Products, Sale Items, and Gift Cards Cannot Be Returned.

Q: How Long Does It Take to Process a Refund?

A: Once Approved, Refunds Are Processed Within a Few Business Days, but It May Take Longer for Your Bank or Credit Card Company to Post the Refund.

 

Customer Support

For Any Return Questions, You Can Always Contact Us at support@lavelamart.com Our Customer Support Team Is Available to Assist You During Business Hours, Ensuring That Your Concerns Are Addressed Promptly and Efficiently.